Refund policy

Last Updated: August 12, 2026

At Sanskruti, we take immense pride in the craftsmanship and quality of our Sarees, Kurtis, and Ethnic Wear. If you are not completely satisfied with your purchase, we are here to assist you with hassle-free returns, exchanges, and refunds.

1. Return Window & Eligibility

  • 7-Day Return Limit: You may request a return or exchange within 7 days from the date of item delivery.
  • Condition: To be eligible for a return, your item must be unworn, unwashed, unused, unaltered, and in the exact condition received, with all original brand tags, packaging, and invoice intact.
  • Exceptions: Items purchased under clear-out final sales, or items damaged due to customer misuse, are non-returnable.

2. Return Logistics & Reverse Pickup Fee

  • Flat Reverse Pickup Fee: A nominal logistics fee of ₹70 per return request will be charged/deducted to cover reverse doorstep pickup services.
  • Deduction from Refund: The ₹70 fee will automatically be deducted from your final refund amount upon processing your returned item.
  • Doorstep Pickup: Once your return request is approved, our courier partner will initiate doorstep pickup from your delivery address within 24–48 hours.

3. Exchanges

  • Size or Style Exchanges: You may exchange an item for a different size or alternative style, subject to stock availability.
  • Defective or Wrong Items: If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with an unboxing photograph or video. For verified damaged/incorrect shipments, the ₹70 return fee will be waived.

4. Refund Process & Payment Methods

Once your returned item arrives at our Pune fulfillment warehouse and passes quality inspection:

  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refunds for COD purchases will be transferred via UPI or Direct Bank Transfer (NEFT/IMPS) once you provide your account details through our returns link.
  • Refund Deduction: All refunds are processed as:
    Final Refund = Item Price Paid - ₹70 (Reverse Pickup Fee)

5. Order Cancellations

  • Before Fulfillment: You may cancel your order free of charge at any time before it has been fulfilled or dispatched through your customer account portal or by contacting customer support. Full refunds are issued immediately for pre-dispatch cancellations.
  • After Dispatch: Once an order has been shipped or tracking has been generated, it cannot be cancelled in transit and must be processed as a standard return after delivery (subject to the ₹70 return fee).

6. How to Submit a Return Request

  1. Log into your account at https://sanskurti.com/.
  2. Navigate to your Order History under Customer Accounts and select Request Return.
  3. Choose the item(s) you wish to return, select the reason, and confirm.
  4. Alternatively, reach out directly to our customer support team with your Order ID:
  • Official Business Name: Sanskruti Sarees and Kurtis
  • Store Address: Sambhajinagar, Akurdi-Chikhali Road, Chinchwad, Pune, Maharashtra – 411019, India
  • GSTN: 27BNGPA8301L1Z2
  • Customer Support Email: sanskrutisareespune@gmail.com